Notice of Data Privacy Event
Updated 9/13/2021
About the data privacy event
Indian Creek Foundation (“ICF”) learned of an incident that may affect the privacy of certain information. ICF is providing notice of the event so potentially affected individuals may take steps to better protect their personal information, should they feel it appropriate to do so.
Frequently asked questions
What Happened? On February 6, 2021, ICF discovered that portions of our computer network were infected with malware that encrypted certain systems. We promptly took the affected systems offline, initiated other containment measures, and with the assistance of third-party forensic specialists, launched an investigation into the nature and scope of the incident. The investigation confirmed that certain folders may have been accessed or removed from our systems without authorization on February 6, 2021. We therefore undertook a lengthy, time-intensive, and thorough review of the potentially impacted folders and our internal files and systems in order to identify the information that was potentially impacted and to whom it related. In conjunction with this review, on or about April 15, 2021, a third-party firm was engaged to programmatically and manually review the information at issue in order to identify impacted individuals and the types of data associated with those individuals. Concurrently, we internally reviewed our databases, and, on or about July 14, 2021, first determined that one or more of the potentially impacted folders included protected information related to individuals. We continued to diligently review and reconcile the information with internal records in furtherance of identifying the individuals to whom the data related and the appropriate contact information for those individuals. These efforts were completed on or around August 24, 2021, at which time we determined the scope of impacted individuals and the types of data associated with those individuals as a result of the extensive internal review. We thereafter worked to provide notification to potentially impacted individuals as quickly as possible.
What Information Was Involved? Although the information varies by individual, the involved ICF systems contained the following types of information at the time of the incident: name, Social Security number, driver’s license number, health insurance information, medical treatment/diagnosis information, and financial account information.
What is ICF Doing? Information security is one of ICF’s highest priorities. Upon discovering this incident, we took steps to respond. Further, we notified federal law enforcement regarding this event. Moreover, ICF is reviewing and enhancing existing policies and procedures and implementing additional safeguards to further secure the information in our systems and reduce the likelihood of a similar future event. ICF is also notifying relevant regulatory authorities as required. As an added precaution, ICF is offering complimentary access to credit monitoring and identity restoration services to potentially impacted individuals.
What You Can Do? ICF encourages you to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and explanation of benefits and monitoring your free credit reports for suspicious activity. You may also review and consider the information and resources outlined in the below “Steps Individuals Can Take to Help Protect Their Personal Information.”
For More Information. ICF wants to assure you that we take the responsibility to safeguard personal information very seriously. We sincerely regret any inconvenience or concern this situation may cause you. We understand that you may have questions about this incident that are not addressed in this notice. If you have additional questions or concerns, or wish to inquire as to their eligibility for complimentary credit monitoring and identity restoration services, please call our dedicated assistance line at 800-974-0685, which is available Monday through Friday, from 9:00 a.m. to 9:00 p.m. Eastern Time. You may also write to ICF at 420 Cowpath Road, Souderton, PA 18964, or via email at privacy@indcreek.org.
Steps Individuals Can Take to Help Protect Their Personal Information
Monitor Your Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:
- Full name (including middle initial as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five years;
- Proof of current address, such as a current utility bill or telephone bill;
- A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
- A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.
Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:
| Equifax | Experian | TransUnion |
| https://www.equifax.com/personal/credit-report-services/ | https://www.experian.com/help/ | https://www.transunion.com/credit-help |
| 888-298-0045 | 1-888-397-3742 | 833-395-6938 |
| Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 | Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 | TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016 |
| Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 | Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 | TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094 |
Additional Information
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.
